Fresh from a renovation, the Club InterContinental at the InterContinental Kuala Lumpur certainly looks good. Sadly, it is let down by the hotel it is in – as detailed in our review of the property. We also found the service in the lounge wanting, particularly when it came to getting drinks topped-up.
The club has a mezzanine level, which provide plenty of additional seating, as well as a double height lounge area which certainly does feel very impressive. Guests enter the club from the level below, so the mezzanine is simply to provide more space.
The centerpiece of the lounge is a giant marble island buffet.
The lounge serves breakfast, afternoon tea and an evening service. Both the breakfast and evening services have a chef (located where the range is in the picture below) to cook waffles, eggs and the like in the morning, while serving noodles in the evening.
We found the quality of service drastically dropped off in the evening – where the setup calls for practically every drink to be bought to patrons by an attendant. It took a while to get a drink, and getting refills was more challenging.
As seems to be common in hotels in Malaysia, inefficiency seemed to rule the day. Some staff were standing around doing little to nothing, while the others were worked off their feet.
In addition to the box of pralines, which was out for both the afternoon and evening services, the evening service brings a selection of desserts. Unfortunately these ran out from time-to-time and were not swiftly restocked.
In one corner there is a wine cabinet stocked with Penfolds wine – from the flagship Grange varietal, down to more pedestrian drops. Its presence probably indicates that the hotel has taken marketing support from the maker of Penfolds, rather than any intention to actually serve wine of this quality in the lounge.
The lounge area upstairs on the mezzanine level is nice, but slightly impractical given that food and beverage is served downstairs.
The mezzanine level also contained a bookshelf with an eclectic selection of modern books.
The lounge also has a massive bathroom, complete with shower – handy for those early arrivals or late departures when guests might not otherwise have a room. The glass partitions themselves don’t lock, although the bathroom door itself does, so the bathroom is only really suitable for one guest at a time. This means there can be a line for the bathroom during peak times.
As we outlined in our review of the hotel, the InterContinental Kuala Lumpur offers a two-category room upgrade to Royal Ambassador members. This is not as generous as it seems. The hotel’s base room category is Deluxe. It then has two room categories – Premier, Grand Premier – which are essentially the same room as Deluxe, even down to the size. Only then does the property have the club room – which is also the same size but comes with club access.
This ‘fake’ room category structure has the effect of squeezing another 50++ MYR (circa ~20 AUD) a night out of Royal Ambassador members in order to have club access (along with what is a standard-sized room).
All in all, a stunning looking lounge. Just a pity about the hotel.