We recently had cause to fly from Singapore to Hong Kong in Singapore Airlines’ (SQ) flagship product: Suites class. SQ operates on A380 service a day to Hong Kong from Singapore (SIN), SQ865 departing at 9:30am.
Approaching SIN’s terminal three, our driver failed to make the turn off for the separate entrance for SQ’s Suites/first class private check-in area. Wanting to avoid a traffic accident, we ended up walking through the terminal and into the back of the dedicated check-in area (i.e. from the main terminal). We would come out of this door again after checking in, en route to the SQ first class immigration checkpoint.
Inside, we were promptly sat down at a counter and assisted. The agent made a point of sticking a golden coloured SQ logo on each boarding pass and then asked us to wait while she got up and went off somewhere to get us private room invitations (these are unnecessary, but perhaps make a nice souvenir).
The check-in area also has plenty of lounge-style seating should things take a bit of time.
We were soon out the back of the check-in area and into the SQ first class immigration checkpoint. There are a number of eGates inside for Singaporean passport holders and two immigration counters. Only one was staffed. A line of five people had formed, and the immigration agent wasn’t exactly hurrying.