Review: The Concourse Hotel at Los Angeles International Airport

The Concourse Hotel at Los Angeles International Airport, A Hyatt Affiliated Hotel is the nearest hotel at LAX to the terminals.  Before its current rather unique branding, the 580 room hotel was formerly a Radisson. The property is operated by a franchisee and is expected to be rebranded the Hyatt Regency Los Angeles Airport upon completion of its US$40 million renovation in early 2016.

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The hotel is very close to the terminals at LAX. It is literally one block from LAX T1 and very walkable. Not that we’ve ever seen anyone else making the walk (we enjoy the walk after a longhaul flight, particularly one which serves fine wine). The hotel’s distinctive purple shuttle runs every 10 minutes (and is shared with the parking structure next door, Quik Park).

The hotel doesn’t look great from the outside, although is very recognisable. Travellers will have seen it many times from the window of aircraft landing at LAX.

Inside the hotel, we find the lobby comfortably furnished.

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The hotel has a priority check-in line for Diamond members, although we always arrive well before check-in so there are no lines. We have always been able to secure early check-in here, although on two recent occasions have ended up with a regular room. As a Diamond, we normally receive an upgrade to a junior suite (one huge room) or an actual suite (which perhaps is smaller but it physically two rooms, with two bathrooms to boot).

In the lobby, the hotel is already selling its future renovation.

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After a prompt check-in experience, we were promptly in the elevator bound for our 11th floor room.

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Leaving aside the colour scheme of the hallways on guest floors, and the broken ice machine,  the hallways are perfectly serviceable.

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The room was furnished with an extremely uncomfortable office chair. The lamp had a number of built in power outlets, which is handy. The room didn’t have a minibar (or empty fridge which is the case in most other rooms we have had at this property).

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We found the bed perfectly comfortable and the air conditioning to be less than quiet.

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Unfortunately there was a connecting door in this room. This only became a problem at 5:30am when an alarm clock in the next room went off for a minute or so. And then again ten minutes later. And then again ten minutes later. You get the idea…

Strangely, none of the telephones in the room seemed capable of connecting us to the reception or the operator.

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The bathroom is nothing to write home about.

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The hotel has double-paned windows, which is great given the proximity of major roads and airport runways. It takes a heavy aircraft flying straight past your window to be able to notice the noise.

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In the morning, we had breakfast at the restaurant located downstairs off the lobby. (That no-one in LA eats breakfast is a myth to us).

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Stepping into the restaurant is like stepping back in time.

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We find the buffet here to be unimpressive, but luckily Hyatt covers the buffet or a main dish from the menu for Hyatt Gold Passport Diamond members.

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We ordered the protein breakfast, which was nice. We found the service in the restaurant on this occasion to be poor, although have had good experiences in that regard on previous occasions.

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When we visited, the pool was closed for renovation. A ‘spectacular new event lawn’ will be completed by 15 May 2015.

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The Concourse Hotel at LAX is a pleasant hotel for an overnight stay – by airport hotel standards. It is relatively quiet, usually well priced and the location can’t be beat. It will be interesting to see the market positioning of the property when it becomes a Hyatt Regency in 2016 following its renovation.

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