Review: Crown Metropol Perth

The Burswood Casino was rebranded as Crown Perth in 2011 and the partnership with IHG to operate the hotels on-site dissolved. The InterContinental Perth was subsequently renovated and reopened as the Crown Metropol Perth on 27 June 2012.

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The Crown Metropol check-in is located inside the main entertainment complex, in between to Bistro Guillaume and La Vie bar. An unassuming sign above the area ensures it can’t be missed. Check-in was quick and reasonably efficient. It’s worth noting that since Crown Hotels does not have it’s own elite program that everyone uses the same check-in line.

The rooms occupy the majority of the upper floors in the complex, with a striking roof design and clear glass elevators.

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Our room was on the first floor, down a well-lit hallway. Crown use modern proximity room keys that provide access when the card is pressed up against a sensor on the door.

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Upon entering the room, one of the most basic at this property, we were immediately struck by the size of the room. Whilst not necessarily large, there are certainly some hotel chains who would regard this room as a junior suite.

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The room was clean and well laid out. Later in the evening when we had four people in the room, it did not feel too crowded.

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The bed was far too firm for our liking. The pillows were excellent but it was difficult to get a good nights sleep due to the quality of the mattress.

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The small two-seater sofa and single chair fitted well into the room.

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A small desk rounded out the furniture in the room. The clear glass display of the hotel information causes a reflection off the table when the lights are on or the curtain open.

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There are sliding doors between the bedroom and the bathroom.

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We wouldn’t mind the ability to watch TV from the bath, but the TV only swings one way off the wall – away from the bathroom.

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We had a lovely view of the car park from our room. Perhaps it is worth it to stump up the extra $30 for a room with a view.

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One of our other irritations with the room was attempting to find the thermostat. After some searching, we eventually found it hidden in a corner behind one of the beams in the room.

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Also this was on the wall behind the door at the entrance of the room…no doubt it’s just some sort of cleaning product, but the wall paper should really be cleaned up.

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On that same attention to detail note, we ordered 4 champagne glasses and a bucket of ice from room service. Not only did they take over 30 minutes to arrive, but we received three different glass sizes!

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Perth is a tough hotel market for the discerning traveler given the limited options currently available. If you’re planning on gambling and/or eating at the Crown Perth then staying at either of the two hotels on property makes logistical sense. If you’re planning on visiting Perth City then having to get public transport or a cab to / from the Crown makes staying in the city a more attractive option.

2 Comments on "Review: Crown Metropol Perth"

  1. Love the new skin for your travel blog MDU!

    Interesting that your base grade room looks almost identical to the Club Spa room I had at this hotel the other year. I wasn’t overly impressed by this hotel, apart from one staff member in the Club lounge, and like you found the bed way too firm (a real problem for me). Didn’t help that the hotel screwed up my return “limo” (read Holden) to the airport (which I had booked through the hotel, at a higher charge than if I booked it directly myself too), and despite being advised my return ride was comped due to the hotel’s cluster (and the rude attitude of the staff member I first dealt with about this problem), they charged me in full for this a week after check-out.

    No surprise I didn’t go back, and stayed in the CBD at the Hyatt for all future visits.

    • Thanks, Kieran!

      Absolutely agree with your comments, glad we weren’t the only ones to find the bed too hard.

      Perth is a hard place to find good hotels, but hopefully that will change in the next 5 years with a renovated Rydges becoming an IC, along with new Ritz-Carlton, Hilton, Westin and a couple of Doubletree properties.

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