Review: Four Points By Sheraton, Brisbane

The Four Points by Sheraton is the Queensland state capital’s first and only Starwood hotel. This is a relatively new property – having only opened in March 2014 – and is centrally located in the Brisbane CBD, only a few blocks from the Brisbane river.

The hotel is on the tall and narrow side, with 246 rooms across 33 stories. From the street, it would be very easy to miss the relatively unobtrusive driveway leading to the hotel. We arrived by Uber, but did note that it would get crowded in the entrance if there were a few cars being moved around at once.

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The lobby occupies very little floor space and we could very easily see this getting crowded with any groups that may be trying to check in at the same time. There wasn’t a line when we arrived and we were promptly check-in, including being thanked for being an elite member of Starwood Preferred Guest.

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With the hotel’s website “boasting simple and uncomplicated comfort”, it is clear this isn’t intended to be a luxury property.

Our room was located on the ‘SPG’ floor, reserved for elite members of the Starwood Preferred Guest scheme. The Starwood branding aside, we felt the decor in the hallway belongs in an Ibis.

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We were upgraded to the hotel’s top non-suite room category, ‘Deluxe River View’, for the duration of our stay.

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It’s possible that this room had a river view at the time of construction, however our view was mostly dominated by the adjacent apartment block. This reminds us of our stay at the Hilton Auckland where a large cruise ship obstructed our harbour view – although an adjacent apartment block isn’t going to set sail and get out the of the way of a view.

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If you stand right at the window, or at the foot of the bed and turn just so, you can actually catch a glimpse of the Brisbane River. We don’t feel that is enough to make it appropriate for this room to be categorised as a river view. The hotel has over-promised and under-delivered on the view front.

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The room itself was functional, albeit small at approximately 25 sqm (~270 sqft). It was more than adequate for a short business stay, as is apparently the target market for this property. This certainly isn’t a property that screams ‘romantic getaway’ to us.

We found the bed was comfortable and the hotel’s black-out blinds worked wonders at night in covering the floor-to-ceiling windows.

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For a property designed for the business market, the workstation leaves a bit to be desired. The power outlets could have been a bit higher on the wall, saving us the trouble to move the desk around so we could plug stuff in. Perhaps a few more power outlets also wouldn’t go a miss in a hotel opened in 2014.

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The bathroom is unremarkable but adequate. As is the fashion these days, a sliding partition allows for direct line of sight into the bedroom. We feel this is a poor design choice given that the neighbouring apartment block has direct views into the rooms of the hotel.

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The bathroom is only equipped with a shower. Given the size of the rooms here, it makes sense that they didn’t try to cram in a bath.

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A standard offering of Four Points branded toiletries and mouthwash were available. Not all hotels offer mouthwash so this was an addition was appreciated. The toiletries weren’t great quality so those used to ‘luxury’ properties might be wise to bring their own.

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The Four Points by Sheraton in Brisbane is a functional business hotel. Centrally located within walking distance of most major streets in the CBD, this hotel is a smart choice for those loyal to the Starwood chain. 

The opening of this property shows the beginning of a commitment to the city by Starwood – a chain better known in Australia for its higher-end Sheraton and Westin brands. A luxury ‘W’ branded property in Brisbane is slated to open in early 2018.

Brisbane’s CBD hasn’t seen a great deal of new hotel openings in recent years and so other things being equal, a modern property is always going to be preferable to a dated one.

1 Comment on "Review: Four Points By Sheraton, Brisbane"

  1. Much appreciate it when hotels don’t try to cram in a “just for looks” bath into small bathrooms (either put a proper full size bath in, or else use that space to allow for a generous walk in shower space instead – don’t go the silly option of awkward shower over useless bath). Starwood are urgently trying to grow their mid-range hotel portfolio, and it’s good that Australia is not missing out here (although I’d much prefer an Element or aloft brand hotel over Four Points).

    It would be great if every new hotel being designed these days put powerpoints above the night table (or in a pull out drawer, if they want them to be discreet) beside the bed in addition to above the work desk.

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